Eazelo1. Agreement to these terms
These Terms of Service (the “Terms”) govern use of the Eazelo website and the Eazelo data steward agent and application (together, the “Service”). The Service is provided to companies under an order form or pilot agreement; where that agreement conflicts with these Terms, the agreement controls. If you use the Service on behalf of a company, you represent that you are authorized to bind it, and “you” includes it.
2. What the Service is (and is not)
Eazelo helps a company’s data stewardship team process data change requests about United States healthcare providers and organizations. Its agent compares requested changes with the sources the company authorizes — such as the NPPES/NPI registry, state licensing boards, and the OIG exclusion list — contacts reps and offices on the company’s behalf, and records or proposes decisions under settings the company controls.
Eazelo is not a licensing board, a credentialing organization, or a consumer reporting agency. Public sources can be incomplete, delayed, or inconsistent. Confidence scores describe how well the gathered evidence supports a proposed outcome; they are not a guarantee that a record is correct. Whether to enable automatic decisions, at what threshold, and how to use exported decisions in your own systems are your decisions.
3. AI features
Parts of the Service use a large language model to summarize cases and queues, answer questions from the case record, suggest import mappings, draft outreach text, and offer a second opinion alongside the deterministic score. AI output is guarded and labelled, may be wrong, and never finalizes a record on its own: automatic decisions use the versioned deterministic scoring method under your company settings, and actions the agent proposes run only when a person confirms them.
4. Accounts and access
Your administrators create user accounts and assign roles. You are responsible for the people you give access to and for the security of their credentials. Notify us promptly at support@eazelo.ai if you suspect unauthorized use.
5. Outreach sent on your behalf
Emails to reps and offices are sent from sender identities you configure and verify, about records you submitted. You are responsible for having the right to contact those recipients for that purpose. Every outreach email offers a way to decline and to stop further requests, and we honor bounces, complaints and opt-outs across the Service.
6. Acceptable use
You agree not to:
- submit patient information or any other protected health information (PHI);
- use the Service for unlawful discrimination, harassment, or any unlawful purpose;
- use outreach for marketing or for any purpose other than resolving the related request;
- resell or redistribute the Service or its source data without our written agreement;
- probe, disrupt, or attempt to gain unauthorized access to the Service or other customers’ data.
7. Fees
Fees, volumes and terms are set in your order form or pilot agreement. Unless it says otherwise, fees are invoiced in advance and are non-refundable except where required by law.
8. Your data
You retain all rights in the data you upload — requests, business-record snapshots, mapping profiles and decisions — and in the evidence, messages and exports the Service generates for you. We process it only to provide the Service to you, as described in our Privacy Policy and your agreement. We do not use it to train AI models.
9. Audit trail
The Service records the material actions taken on each case — by the agent and by your users — including the score, method, policy and threshold behind automatic decisions. These records are part of your data and are retained under your retention settings.
10. Third-party sources and services
The Service relies on third-party and government sources (including NPPES, state licensing sites and the OIG exclusion list) that we do not control. Their availability and accuracy may change without notice, and their own terms may apply to your use of their content.
11. Disclaimer of warranties
The Service is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that results will be accurate, complete, or uninterrupted.
12. Limitation of liability
To the fullest extent permitted by law, Eazelo will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total liability for any claim arising out of the Service is limited to the greater of the amounts you paid us in the twelve months before the claim or one hundred US dollars ($100).
13. Termination
Either party may end the Service as your agreement allows. We may suspend access that violates these Terms or creates risk for the Service or other customers; where practical we will notify you first. On request after termination we will export your data and then delete it on the schedule in your agreement.
14. Governing law and disputes
These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law rules. Disputes will be resolved in the state or federal courts located in Delaware, and both parties consent to their jurisdiction.
15. Changes to these Terms
We may update these Terms as the Service evolves. Material changes will be announced on this page with an updated date, and continued use after changes take effect constitutes acceptance.
16. Contact
Questions about these Terms: support@eazelo.ai.