Eazelo1. Overview
Eazelo (“we”) provides a data steward agent to pharmaceutical and medical-device companies (our “customers”). This policy explains how we handle the data customers give us, information about the reps and office staff our agent contacts on a customer’s behalf, and information about visitors to our website. The Service concerns professional information about healthcare providers and organizations — never patient data. Please never submit protected health information.
2. Customer data
Customers upload data change requests, business-record snapshots, and mapping profiles, and the Service generates evidence, outreach messages, decisions and exports from them. We process this data on the customer’s behalf and under their instructions, only to provide the Service. Customers control which sources the agent may consult and how long evidence is kept.
3. People our agent contacts
When a customer’s request needs confirmation, the agent may email the sales rep who submitted it or staff at the provider’s practice, from a sender identity the customer configured. We process your email address, the name and role you choose to share, and your answers, only to record them on the related request for that customer. We never use them for marketing. Every such email lets you decline and opt out of further requests; opt-outs, bounces and complaints are honored across the Service.
4. Users and site visitors
- User accounts. Name, work email, role, a password stored only as a salted hash, and optional two-factor settings.
- Security and usage data. IP address, browser information and service logs, used for rate limiting, abuse prevention and troubleshooting.
- Communications. Messages you send us, for example to book a pilot.
5. AI processing
Some features send case or queue facts to a large language model provider (Anthropic) to write summaries, answer questions, suggest import mappings and draft outreach text. The provider processes this data only to return the response and does not use it to train its models. We do not use customer data to train AI models either.
6. When we share information
We share information only with service providers that operate the Service on our behalf — hosting and databases (Railway), email delivery (Amazon SES/AWS), AI processing (Anthropic), headless-browser services used to read public board websites, and error monitoring — each bound to use it only for the service they provide. We do not sell personal information. We may disclose information if required by law, or as part of a merger or acquisition with notice on this page.
7. Retention and requests
Customer data is retained for the life of the customer’s agreement and its retention settings, then exported on request and deleted. Outreach responses are retained with the related request. Individuals contacted by our agent can write to support@eazelo.ai; we will route requests about customer data to the customer concerned.
8. Security
We use TLS in transit, hashed passwords, optional two-factor sign-in, tenant isolation, role-based access controls, a per-case audit trail, and least-privilege credentials. No system is perfectly secure; if we learn of a breach affecting your data we will notify you as required by law.
9. Where data is processed
The Service is operated from the United States and is intended for use in the United States.
10. Children
The Service is not directed to anyone under 18, and we do not knowingly collect their information.
11. Changes and contact
We will post any changes to this policy here with an updated date. Questions or requests: support@eazelo.ai. See also our Terms of Service.