EazeloFor customer-master and data stewardship teams
The DCR queue, worked for you.
Eazelo is an AI agent for data stewards at pharma and medtech companies. It investigates every data change request against primary sources, follows up with reps and offices, and prepares — or makes — the decision, with evidence your auditor can follow.
New and edited HCPs, accounts, addresses and licenses · US providers · Excel, CSV and CRM exports
How it works
Import, investigate, follow up, decide — without a steward doing the legwork.
Takes the queue as it comes
Drop in DCRs from Excel, CSV, or your own Veeva CRM, Vault CRM or Salesforce export. The agent maps unfamiliar columns itself and asks you to confirm what it is unsure of — once, then it remembers.
Investigates every change
Each requested field is checked against the sources you authorize: the NPPES NPI Registry, the licensing boards of all 50 states, and the OIG exclusion list. What each source showed is kept as evidence.
Chases what sources can't settle
When a registry lags or a value conflicts, the agent writes to the submitting rep or the practice office, follows up on schedule, and files the answer back on the case.
Decides — or hands you a plan
Changes that clear your confidence bar are decided under your company's rules. Everything else arrives review-ready, or bundled into one plan you approve with a click.
Built for stewardship
It works the way your data model already does.
Header-and-line DCRs, customer-owned fields, record types that differ from the request type, and license changes that arrive on address records — handled as they are, not flattened into a form.
Four values, never blurred
What the rep reported, what your master holds today, what was requested, and what was approved — side by side on every change.
Partial decisions that stay coherent
Approve the phone, reject the fax, hold the address — while fields that must move together, like a full address or a license identity, stay together.
Decisions and data changes, exported apart
Your CRM gets the DCR outcomes; your master gets only the approved changes. An export is never mistaken for a change being applied.
Reopen without losing history
Take over any case the agent decided. Prior decisions, evidence and messages stay on the record; delivered data is corrected as a new revision.
Control
An agent you can put in front of an auditor.
A lagging registry, a source outage, or an unanswered email is never grounds to reject a change. Low confidence means a person looks — never an automatic no.
Your threshold, your outcomes
Automation is off until you turn it on. Choose automatic approvals, rejections, both, or neither, at a confidence bar that defaults to 98%.
A score you can replay
Confidence comes from a versioned, deterministic method — never a model grading itself. An AI second opinion sits beside it, and disagreements are flagged.
The agent names actions; people approve them
Ask it anything in plain words. When it proposes an action, you see exactly what will change before anything does.
Every step on the record
Each lookup, message, automatic decision, human override and export is logged with the score, method, policy and threshold used.
Start with a month of your own DCRs.
Send a representative export — creates, edits and license changes included. We run it through the agent alongside your team, show you what it decided and why, and agree on the thresholds before anything is automated.